Aiko worked in regional operations for a BPO firm before moving into journalism, giving her an insider's view of how outsourcing contracts get renegotiated when a client suddenly wants 'AI-augmented' service delivery. She reports from Singapore but travels frequently across the Philippines, India, and Vietnam to talk to workers directly rather than only executives. Her beat sits at the uncomfortable intersection of automation and offshore labor economics. She's fluent in Japanese and English and works with local stringers for on-the-ground reporting.
Covers: offshore and outsourced tech work, APAC labor markets, BPO industry automation, contact center AI impact
Education: B.A. in International Relations